Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can I customize my mirror design?
Absolutely! We specialize in custom and personalized mirrors. Whether it’s a name, song lyric, zodiac sign, or a unique design idea, we’re here to bring your vision to life. Just message us with your request, and we’ll work with you to create something truly one-of-a-kind.
Care instructions
How do I care for my mirror?
Cleaning: Use a soft, lint-free cloth and mild glass cleaner. Avoid abrasive materials.
Protective Film: Peel off the film before use—it’s there to keep your mirror safe during shipping!
How do I contact you for custom orders?
You can message us directly through the Contact page or email us at luminousemporium@gmail. We’re here to help and can’t wait to create something special for you!
Can I see a digital proof before production?
Yes, we provide digital proofs for approval before beginning production on all custom designs.
Is the mirror surface scratch-resistant?
While acrylic is more durable than glass, it can scratch. We include care instructions with every order to help maintain its appearance.